Mystery Shopping

What is Mystery Shopping

Professional evaluators objectively assess customer service and store conditions. This process helps identify strengths and weaknesses and understand the gap between the ideal and current state. Effectively utilizing the results leads to improved customer satisfaction.

Strengths of AJIS Mystery Shopping

Objective Evaluation

Anonymous evaluators conduct on-site assessments while acting as regular customers. The survey can be customized based on industry, business type, and purpose. All evaluations follow clear criteria to ensure objectivity and high accuracy.

Quantified & Visualized Results

Survey results are quantified and presented in a report that allows for comparison and analysis. Evaluator comments are also included, providing clear guidance for improving services and store operations.

Issue Identification & Advice

Upon request, we analyze results, identify issues, and propose improvements.

AJIS Group's Track Record

Over 500 client companies annually. More than 100,000 surveys conducted per year.

Survey Flow

STEP 1 : Accurate Understanding of the Current Situation

High-level evaluation (quantifying service quality)
Survey design that identifies root causes at the behavioral level

STEP 2 : Feedback Support

Feedback for improvement

STEP 3 : Improvement & Support

Sharing best practices from survey results
Sales enhancement training

STEP 4 : Boost Staff Motivation

Acknowledge good performance, incorporating recognition programs such as awards.

Key Benefits of Implementing Our Service

Benefit 1: Improved Customer Service

Clearly identifying specific issues makes it easier to develop effective improvement measures, with tangible results expected. Ongoing surveys also help create a sense of tension among staff, encouraging them to maintain a high level of customer service awareness.

Benefit 2: Effective Improvement Activities

In improvement efforts aimed at enhancing service and customer satisfaction, it serves as an objective evaluation tool. This leads to more effective improvement strategies. Initiatives that receive high evaluations can be implemented company-wide, further improving service quality and customer perception.

Benefit 3: Increased Employee Motivation

Positive aspects are properly recognized, boosting morale. High-performing staff can be identified and rewarded, contributing to fair and satisfying evaluations.

Benefit 4: Efficient Management

Survey results allow comparison across employees, departments, and stores, enabling focused investment in areas needing improvement and reducing wasted effort.

Benefit 5: Increased Sales

Better service and motivated staff lead to higher customer satisfaction, more repeat visits, and stronger competitiveness.

Consulting Services

Experienced consultants with deep industry knowledge propose optimal solutions based on a wide range of case studies.

Employee Satisfaction Survey

We conduct surveys to identify not only visible issues but also underlying problems affecting employee satisfaction.

Face-to-face survey

We collect and analyze feedback from visiting customers to help solve operational challenges.

Store Assessment

Trained evaluators visit stores or on-site locations to conduct surveys based on pre-agreed criteria, collecting photographic evidence and other data.

Let Us Help You Succeed - Get in Touch Today!

Have questions? Need tailored support? Our team is here to guide you every step of the way!